RouteKite support
Get help without the runaround.
Use the documentation for setup and troubleshooting, or email RouteKite support when your account, sending, delivery, or billing needs attention.
Start with the right path.
These guides cover the most common setup and delivery questions.
- Start sendingSet up a domain, create a Sending Address, and send your first transactional email.→
- Sending emailReview content options, one-recipient delivery, idempotency, and message submission.→
- Delivery statesUnderstand queued, submitted, delivered, delayed, bounced, failed, and suppressed results.→
- AttachmentsPrepare, upload, retain, and deliver private transactional attachments safely.→
- API referenceBrowse every supported email, attachment, webhook, and template operation.→
Account and billing help.
Use the secure account flow whenever it is available.
If you cannot sign in, request a fresh six-digit code from the password recovery page. Do not send a password, recovery code, authentication token, API key, webhook secret, or payment card number by email.
Workspace owners can review plans, top-up balance, automatic recharge, invoices, receipts, and additional capacity in Billing. Email support when the secure workspace does not resolve the issue.
Abuse and security.
Report suspicious sending, phishing, account compromise, or misuse clearly.
Send a focused report.
Include the sender address, relevant message headers, affected RouteKite URL, and a concise description. Remove passwords, credentials, private keys, and unnecessary personal information.
Report abuse or security concern